Dhonigame Privacy Policy — Our Commitment to Protecting Your Data

This Privacy Policy dhonigame (dhonigame.best) and its mobile application. By creating an account on dhonigame.best or using the platform, you are deemed to have accepted this policy.

dhonigame We believe privacy is a fundamental right. We never collect your data without your knowledge, and we always clearly state why we need it. The language in this policy is kept deliberately simple — because burying complex terms behind legal jargon is not how we operate.

Dhonigame collects information in two ways — directly from you and automatically through your use of the platform.

Directly Collected Information:

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate location (city level only, not a specific address).
• Pages visited on the platform and time spent on each — session data.
• Login time and date, log of failed login attempts.
• Betting history and transaction details.

Any information beyond what is listed above dhonigame Not collected. Your contact list, phone gallery, or precise location data is never accessed.

Dhonigame uses the data it collects only for specific purposes. Each purpose is clearly outlined below:

• Identity Verification: Your name and ID documents are used to verify your identity. This is also essential for preventing fraud and misuse.
• Payment processing: Payment details are used to process deposits and withdrawals. Once a transaction is complete, this information is moved to secure, encrypted storage.
• Platform improvement: By analyzing session data, we can identify which features are most used and where improvements are needed. This analysis is carried out on a fully anonymized basis.
• Security monitoring: IP and device information is used to detect unusual login activity or suspicious behavior.
• Customer support: Our support team may access your account information to resolve your issue quickly — only during an active interaction with you.
• Sending notifications: Information about promotions, security updates, or important changes is sent to your mobile number or email.

dhonigame dhonigame does not sell your personal data to third parties — that is our commitment. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Technology Partners: Server hosting and cloud service providers assist with data storage — all of whom operate under our strict confidentiality agreements.
• Legal Obligation: Information may be disclosed in response to a valid court order or directive from a regulatory authority.
• Advertisers: Never. Your name and contact details are never shared with any advertising agency.
• Other gaming companies: Never. Member data is never shared with any competing or affiliated platforms.

Whenever data is shared with a third party, a formal data processing agreement is in place that specifies dhonigameThey are contractually required to uphold our privacy standards. Any partner found in breach of those standards will have their relationship terminated immediately.

Dhonigame uses multiple layers of security to protect your data, covering both technical and operational aspects.

Technical security:

• All data transmissions use TLS 1.3 encryption — if you see "https" in your browser's address bar, your connection is secure.
• All data stored in our databases is protected with AES-256 encryption — the highest standard in the industry.
• Passwords are stored using bcrypt hashing — no dhonigame employee can ever view your password.
• Firewall and intrusion detection systems are active 24/7.
• Regular security audits and penetration testing are conducted.

Operational Safeguards:

Dhonigame staff operate on a "minimum necessary access" principle — each employee can only view the information required for their specific role. All data access is logged and reviewed on a regular basis.

Cookies are small data files stored in your browser or app. dhonigame Uses three types of cookies:

Marketing or third-party tracking cookies dhonigame Not used. A cookie consent notice is shown on your first visit to the site. You can disable functionality and analytics cookies at any time based on your preference — though some features may not work as intended.

On the mobile app, you can manage notification and tracking permissions directly from your phone's settings at the time of installation via the app store.

As a dhonigame member, you have important rights regarding your personal data. To exercise any of these rights, contact our support team — dhonigame is required to respond within 30 days.

All of these rights can be exercised by emailing support@dhonigame.best or reaching out via live chat.

Dhonigame does not retain data longer than necessary. The retention period for each type of information is outlined below:

• Active account data: For as long as your account remains active. If your account becomes inactive, personal data is deleted after 5 years.
• Transaction History: A 5-year retention period is mandatory under legal and regulatory requirements. Data is automatically deleted once this period expires.
• KYC documents: 5 years after account closure — as required under Anti-Money Laundering regulations.
• Support conversations: 2 years from the date of issue resolution.
• Session & access logs: 90 days — for security purposes.
• Analytics data: Indefinitely once anonymized — no personal data is retained.

Once the retention period ends, data is securely deleted or fully anonymized so that you can no longer be identified in any way.

dhonigame We never knowingly collect data from anyone under the age of 18. This platform is strictly for adults.

Date of birth is verified at the time of registration. If a user creates an account with an incorrect date of birth and this is later confirmed, the account will be immediately closed and the collected data deleted.

If a parent or guardian believes their child's data is associated with an account, please contact support@dhonigame.best — the data will be removed within 48 hours.

For any questions or complaints regarding this Privacy Policy dhonigamedirectly. We take all communications seriously.

Policy update rules:

When dhonigame makes significant changes to this Privacy Policy:

• Members are notified by email or SMS at least 14 days before any changes take effect.
• The "Last updated" date at the top of the page will be updated accordingly.
• Previous versions are retained for an additional 90 days and can be made available upon request.
• Minor changes (such as language clarifications) may be made without prior notice.

If you do not agree to the updated policy, you may close your account. Continued use of the platform after any changes takes effect will be considered acceptance of the new policy.